Refund policy
At Dokamé, your bath ritual should feel worth it. If you’re not satisfied, we’ll make it right.
30-Day Satisfaction Guarantee
We offer a 30-day satisfaction guarantee from the date your order is delivered.
Because our products are personal-use bath items, we do not require physical returns.
If you are unhappy with your purchase:
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Email us at support@dokame.com
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Include your order number
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Briefly explain the issue
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Provide a clear photo of the product
Once reviewed, we may offer:
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A full refund
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A partial refund
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A replacement product
Approved refunds are issued to the original payment method within 5–10 business days.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, contact us within 7 days of delivery with:
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Your order number
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Clear photos of the issue
We will arrange a replacement or refund at no additional cost.
Non-Refundable Situations
Refund requests may be declined if:
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The request is made after 30 days
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There are repeated refund claims across multiple orders
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Fraudulent activity or policy abuse is suspected
Important Notes
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We do not require products to be shipped back.
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Shipping fees are non-refundable unless the item arrived damaged or incorrect.
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Only purchases made directly through dokame.com are eligible under this policy.